Semantic Web-Based Social Media Analysis

With the on growing usage of microblogging services, such as Twitter, millions of users share opinions daily on virtually everything. Making sense of this huge amount of data using sentiment and emotion analysis, can provide invaluable benefits to organizations trying to better understand what the public thinks about their services and products. While the vast majority of now-a-days researches are solely focusing on improving the algorithms used for sentiment and emotion evaluation, the present one underlines the benefits of using a semantic based approach for modeling the analysis' results, the emotions and the social media specific concepts. By storing the results as structured data, the possibilities offered by semantic web technologies, such as inference and accessing the vast knowledge in Linked Open Data, can be fully exploited. The paper also presents a novel semantic social media analysis platform, which is able to properly emphasize the users' complex feeling such as happiness, affection, surprise, anger or sadness.