Experienced knowledge for the description of maintenance packages

The presented work is included in the research theme that specifies some means of capitalization and exploitation of knowledge from experience feedback processes in the context of industrial maintenance management. Our research on it is a more precise definition of the proposed project, built with a problem asking how to handle the management of repair packages. Upstream, the knowledge of various experts are materialized in the form of expert reports. Downstream maintenance wants to quickly repair products based on symptoms or change parts in advance. For this, we propose a methodology by analysing the feedback to improve the response time for maintenance services. This is implemented in the context of a manufacturing traction motors for the railway industry. (C) 2014 The Society of Manufacturing Engineers. Published by Elsevier Ltd. All rights reserved.